Help

Every piece is made to order. We send it within 7 working days, or 10 working days if it is personalised.

Postage is worked out at the checkout from your address, before you pay.

Where a piece can carry a name or wording, its page has a box for it. Check the spelling before you order: we make it exactly as typed.

Everything in the shop today is designed for pet rats.

Message us with your order number and we will help.

We do. We keep pet rats ourselves, and for every page we read what welfare charities, vets and specialist societies say. The sources are listed at the bottom of each page. More on how we write.

No. We are owners, not vets. The guides help you look after a healthy pet and spot when something is off. If your pet is unwell, ask your vet, and in an emergency ring them straight away.

Pick your animal, type a food, and the food checker gives a yes, sometimes or no, with how much and how often, and a link to the full page. If we have not covered a food yet, it says so.

It happens: even good sources disagree on amounts. Where they do, we say so on the page and follow the more careful advice. If you think we have something wrong, tell us and we will check it.